PROJECT ON STUDY OF SERVICE QUALITY DELIVERY OF RELIANCE FRESH

PROJECT ON STUDY OF SERVICE QUALITY DELIVERY OF RELIANCE FRESH

Objectives of the Study

• To know the level of service quality delivery of reliance fresh
• To know the customers satisfaction with reliance fresh.
• To suggest suitable strategies for upgrading the performance of store.
• To know about the customer retention.
• To find out the impact of the strategies on the daily business activities in the store.
• To analyze the effect of customer retention strategies on the performance of the employees, top management, sales of the divisions, merchandise turnover etc.>

Keywords:  SERVICE DELIVERY PROJECT REPORT, Service delivery and service quality

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